Privacy Policy 122 — Your Data, Our Responsibility
This page clearly explains how the 122 platform collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully to understand your rights and our commitment to your privacy.
Information We Collect
When you use the 122 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is collected directly from you during registration, platform use, or through the device you use to access 122.
The categories of information collected include:
- Account information: Username, phone number, encrypted password, and profile information you provided during registration.
- Device and browser information: Device type, operating system, IP address, browser type, and language settings. This information helps us optimise how the platform displays on your device.
- Payment information: Transaction details in MYR (RM), payment methods used such as bank transfers or e-wallets, and records of deposits and withdrawals. We do not store your full card number or banking password.
- Usage data: In-platform activity records, including games played, bets placed, access times, and transaction history.
- Cookies and tracking: Session data is stored via cookies on your device to keep you logged in and deliver a personalised experience.
- Only collect what's necessary
- We do not sell data to third parties
- Retain data only for as long as necessary
- Delete data upon valid user request
How We Use Your Information
Information collected by 122 is used solely for platform operations and to improve the user experience. We do not use your data for any other purpose without your explicit consent.
The primary purposes for using your information include verifying your identity at login, processing financial transactions in MYR, sending account-related notifications, and detecting suspicious activity to protect your account.
- Verify identity and manage user accounts
- Processing deposits and withdrawals in MYR
- Sending security notifications and account updates
- Detect and prevent fraud or misuse
- Improving the functionality and interface of the 122 platform
- Complying with applicable legal requirements
Cookies & Session Tracking
The 122 platform uses cookies — small text files stored on your device — to remember your login session, save your language preferences, and enable certain features to work correctly. Without session cookies, you would need to log in each time you access the platform.
We use two types of cookies. Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies are stored for a longer period to enable a smoother experience on future visits.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of the 122 platform and cause you to be prompted to log in more frequently.
Data Storage & Security
All sensitive data, including passwords and payment information, is encrypted using industry-standard security protocols before being stored on our servers.
122 user data is hosted on server infrastructure protected by firewalls and round-the-clock security monitoring systems. Access to user data is restricted to authorised personnel only.
Active account data is retained for as long as your account remains active. Data from closed accounts will be kept for the period required by law, after which it will be permanently deleted.
Sharing Information with Third Parties
122 does not sell, rent, or share users' personal information with any third party for marketing or commercial purposes without your consent.
However, in certain situations we may need to share limited information with:
- Payment processor: Payment service providers that help process transactions in MYR. They receive only the minimum information required to complete each transaction.
- Legal authorities: Where required by Malaysian law or a valid court order.
- Technical service providers: Companies that assist us in operating the platform infrastructure, bound by strict confidentiality agreements.
In all cases, data sharing is limited strictly to what is necessary.
Your Data Rights as a User
As a 122 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time. Contact our customer support team via email to submit your request.
If your information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your 122 account settings.
You may request the deletion of your personal data. Requests will be processed subject to any legal obligations that may require us to retain certain records for a minimum period.
Changes to This Privacy Policy
122 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or service improvements. Users will be notified of any material changes via in-platform notifications.
The current version of this policy takes effect on 1 January 2026. Continued use of the 122 platform after any changes constitutes your acceptance of the updated terms.
We encourage you to review this page periodically to stay informed about how we protect your data.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 122, please reach out to our support team.
Support Email: [email protected]
Platform: 122 (122.run)
Our team will endeavour to respond to privacy-related enquiries in a timely manner. For general questions, see the FAQ.